THE LAUNDRY LADY LLC - RVA
TERMS OF USE

Last Updated: 01 Aug 2026

Welcome to The Laundry Lady LLC - RVA ("Company", we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and laundry pickup and delivery services (collectively, the "Services").

By placing an order, scheduling a pickup, or using our website, you agree to be legally bound by

these Terms. If you do not agree, please do not use our Services.

 

1. Modification of Terms

 

We reserve the right to edit, update, or modify these Terms at any time. Any changes will be posted on our website with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

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2. Services, Pickups & Deliveries

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• Access to Pickup/Delivery Spot: You are responsible for ensuring our drivers have safe, clear, and legal access to your designated pickup/delivery location (e.g., porch, lobby, concierge).

• Unattended Pickups & Deliveries: If you request an unattended pickup or delivery, you assume all risk for items left outside or in common areas prior to pickup or following delivery. We are not responsible for stolen, lost, or weather-damaged items left in unattended designated areas.

• Missed Pickups: If our driver arrives within the scheduled window and is unable to retrieve your laundry, a Missed Pickup Fee of $10.00 may apply.

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3. Garment Care & Limitations of Liability

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• Item Pocket Check: You are solely responsible for emptying all pockets prior to pickup. 

• Washing Instructions & Labels: We follow standard laundry procedures. Unless explicitly agreed upon in writing, we wash all garments in cold water and tumble dry on medium heat. We are not liable for garments that shrink, bleed colors, or deteriorate due to normal wear and tear or incorrect manufacturer care tags.

• The Laundry Lady LLC - RVA is not responsible for damage to your clothing—We are not liable for garments that shrink, bleed colors, or deteriorate due to normal wear and tear or incorrect manufacturer care tags.

• Pre-Existing Damage & Stains: We do not guarantee stain removal. We are not liable for pre-existing damage, including tears, holes, frayed seams, weak fabric, or fading.

• Damaged or Lost Items: In the rare event that an item is lost or damaged while in our direct care:

• You must report the issue to us within 48 hours of delivery.

• Our maximum liability for any lost or damaged item is limited to 5x the cost of cleaning that specific garment, or up to $100  per order, whichever is lower, regardless of the original purchase price of the item.

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4. Orders & Contaminated Items

 

To protect the safety and health of our staff and equipment, we maintain strict policies regarding unsanitary items:

• Prohibited Contaminants: We do not accept or process items heavily contaminated with severe biohazards, excessive bodily fluids, bloodborne pathogens, human or animal feces, hazardous chemicals, mildew/mold, or infestations of any kind (including bedbugs, lice, fleas, or rodents).

• Pet Hair Policy: Excessive pet hair requires special handling. Orders with extreme pet hair accumulation may be subject to an additional Special Handling Fee of $0.15 per lb or may be returned unwashed.

• Right of Refusal & Return Fees: If an order is deemed unsanitary or unsafe upon inspection at our facility, we reserve the right to immediately isolate the items and refuse service.

• In such cases unprocessed items will be returned to you double-bagged.

• An Unsanitary Handling / Return Fee of $25 will be applied to cover transportation and sanitization costs.

• We will not be liable for any delays or failure to clean items rejected under this section.

 

5. Pricing, Billing & Unclaimed Items

 

• Pricing: Prices for services are displayed on our website/app and are subject to change.  Final charges are calculated based on the actual weight or per-item count measured at our facility.

• Payment: Payment is due upon invoicing or automatically processed via your stored payment method prior to or at the time of delivery. Unpaid orders will not be delivered until the balance cleared.

• Unclaimed Laundry: Items left unpaid or uncollected for more than 30 days will be considered abandoned. We reserve the right to donate or dispose of abandoned property without compensation to you.

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6. Prohibited Conduct & Termination

 

You agree not to use our Services for any unlawful purpose or to manipulate our ordering system. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect a violation of these Terms or unsafe conditions for our team.

 

7. Contact Us

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If you have any questions regarding these Terms or our services, please contact us at:

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• Email: thelaundryladyllc@gmail.com

• Phone: 804-270-8011

• Location: Richmond, VA (RVA)

 

 

 

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